文档
测试

查询客户工单处理信息

websocket测试
GET
https://test-branche1.sobot.com/text/ws-service/getUserDealTicketInfoList/4

请求头

参数名
类型
描述
必填
temp-id
String
token
必填

请求参数

参数名
类型
描述
必填
ticketId
String
工单id
必填
deployId
String
插件id
必填

响应参数

参数名
类型
描述
必填
items
Object
必填
cusNewSatisfactionVO
Object
满意度模板配置
必填
companyId
String
公司id
必填
createTime
Long
创建时间
必填
defaultType
Integer
默认显示星级 0-5星,1-0星 / 0-10分，1-5分，2-0分，3-不选中
必填
id
String
模板id
必填
isDefault
Integer
默认模板 0-否 1-是
必填
isQuestionFlag
Integer
是否解决问题开关 1-开启 0-关闭
必填
name
String
模板名称
必填
scoreFlag
Integer
星级类型 0-5星 1-10分
必填
scoreInfo
List
星级
必填
id
String
主键
必填
inputLanguage
String
评价框引导语
必填
isInputMust
Integer
评价框是否必填 1是 0否
必填
isTagMust
Integer
标签是否必填 1是 0否
必填
score
Integer
星级 1,2,3,4,5星 / 分值 0,1,2,3,4,5,6,7,8,9,10分
必填
scoreExplain
String
星级/分值说明
必填
tags
List
标签
必填
id
String
主键
必填
labelId
String
标签id
必填
labelName
String
标签名称
必填
scoreId
String
星级id
必填
templateId
String
模板id
必填
status
Integer
状态 0-关闭 1-开启
必填
tempDescribe
String
模板描述
必填
isDefaultGuide
Integer
是否默认引导语，1-是，0-否 默认是
必填
guideCopyWriting
String
引导文案
必填
txtFlag
Integer
评价文本框开关，1-开启，0-关闭 默认开启
必填
isDefaultButton
Integer
是否默认提交按钮，1-是，0-否 默认是
必填
buttonDesc
String
提交按钮文案
必填
flag
Integer
1 创建了 2 受理了 3 关闭了
必填
isEvalution
Integer
是否评价 0 未评价 1 已评价
必填
isOpen
Integer
是否开启满意度评价 0 关闭 1 开启
必填
startType
Integer
更新人类型：0客服，1普通用户
必填
time
Long
处理时间
必填
timeStr
String
处理时间字符串
必填
score
Integer
评价得分
必填
remark
String
反馈意见
必填

说明 / 示例

满意度模板配置在第一个配置里面 ~~~java { "items": [ { "cusNewSatisfactionVO": { "isQuestionMust": 1, "scoreInfo": [ { "isInputMust": 0, "score": 1, "companyId": "83c60fd9d4e6408f8a05b36a121098e5", "inputLanguage": " 1星欢迎给我们的服务提建议~", "isTagMust": 0, "scoreExplain": "非常不满意，特别失望", "id": "e4705423ba554f0cbe3fc004fb30c1fe", "templateId": "bcec32d336434a89a2a8fa3cc8d56556", "tagTips": " 1星引导语：", "tags": [ { "scoreId": "e4705423ba554f0cbe3fc004fb30c1fe", "labelId": "f7dc552f6e334f0d9d43bfdd74fa575b", "id": "128e99ebc18c475dabb8761150552354", "labelName": "没解决问题" }, { "scoreId": "e4705423ba554f0cbe3fc004fb30c1fe", "labelId": "6111f0d25f6549119c4f0e5e5f36cf91", "id": "1f4aa0b0df89486e9d9ac865f627244b", "labelName": "请输入100个字以内的标签，添加后保存在标签库请输入100个字以内的标签，添加后保存在标签库请输入100个字以内的标签，添加后保存在标签库请输入100个字以内的标签，添加后保存在标签库请输入100个字" }, { "scoreId": "e4705423ba554f0cbe3fc004fb30c1fe", "labelId": "444cb94f99b547ea9c2a09ff19fd5ff2", "id": "47619cd2834a474285fb4806bc943b26", "labelName": "业务很熟悉" }, { "scoreId": "e4705423ba554f0cbe3fc004fb30c1fe", "labelId": "9d7eb661d3174602ae2740cd3316634c", "id": "5582d9cb669b416fae1072e850dd5dac", "labelName": "服务态度差" }, { "scoreId": "e4705423ba554f0cbe3fc004fb30c1fe", "labelId": "6079f5ea859f421ca26fdf0633db534a", "id": "88c5d92533e74a32b14587f415bd15fc", "labelName": "服务态度好" }, { "scoreId": "e4705423ba554f0cbe3fc004fb30c1fe", "labelId": "86b7603f5b794760a13a30eff486638e", "id": "f7110120d09345b2bcbcc645329943ac", "labelName": "不礼貌" } ] }, { "isInputMust": 0, "score": 2, "companyId": "83c60fd9d4e6408f8a05b36a121098e5", "inputLanguage": "欢迎给我们的服务提建议~", "isTagMust": 0, "scoreExplain": "不满意，有点失望", "id": "ce71ba68474e45979e9e28412453a0f9", "templateId": "bcec32d336434a89a2a8fa3cc8d56556", "tags": [ { "scoreId": "ce71ba68474e45979e9e28412453a0f9", "labelId": "6079f5ea859f421ca26fdf0633db534a", "id": "5258afdd67e8428a9f101abd1ab8e820", "labelName": "服务态度好" }, { "scoreId": "ce71ba68474e45979e9e28412453a0f9", "labelId": "9d7eb661d3174602ae2740cd3316634c", "id": "f05b60420d5d421a9c1bdadbd0a1539c", "labelName": "服务态度差" } ] }, { "isInputMust": 0, "score": 3, "companyId": "83c60fd9d4e6408f8a05b36a121098e5", "inputLanguage": "欢迎给我们的服务提建议~", "isTagMust": 0, "scoreExplain": "一般，还需改善", "id": "16f6f98c243f4addb339e9882f26f5a6", "templateId": "bcec32d336434a89a2a8fa3cc8d56556", "tags": [ { "scoreId": "16f6f98c243f4addb339e9882f26f5a6", "labelId": "444cb94f99b547ea9c2a09ff19fd5ff2", "id": "5b786a301d5e4a77a301bdbad3f40ae0", "labelName": "业务很熟悉" }, { "scoreId": "16f6f98c243f4addb339e9882f26f5a6", "labelId": "8bd05b66e246407eb4820d7dbda36d31", "id": "952913a2ee7a4108bd4f38fa603781b7", "labelName": "回答不及时" } ] }, { "isInputMust": 0, "score": 4, "companyId": "83c60fd9d4e6408f8a05b36a121098e5", "inputLanguage": "欢迎给我们的服务提建议~", "isTagMust": 0, "scoreExplain": "满意，仍可改善", "id": "2772779924e14411ae069c0f5a5a7adf", "templateId": "bcec32d336434a89a2a8fa3cc8d56556", "tags": [ { "scoreId": "2772779924e14411ae069c0f5a5a7adf", "labelId": "6111f0d25f6549119c4f0e5e5f36cf91", "id": "a320f3a19bfe4869b163b6f68b1a47e0", "labelName": "请输入100个字以内的标签，添加后保存在标签库请输入100个字以内的标签，添加后保存在标签库请输入100个字以内的标签，添加后保存在标签库请输入100个字以内的标签，添加后保存在标签库请输入100个字" }, { "scoreId": "2772779924e14411ae069c0f5a5a7adf", "labelId": "f7dc552f6e334f0d9d43bfdd74fa575b", "id": "a617bf23436f464ebea411797a684d49", "labelName": "没解决问题" } ] }, { "isInputMust": 0, "score": 5, "companyId": "83c60fd9d4e6408f8a05b36a121098e5", "inputLanguage": "欢迎给我们的服务提建议~", "isTagMust": 0, "scoreExplain": "非常满意，完美", "id": "7d21428814c748f2951d0203809c7783", "templateId": "bcec32d336434a89a2a8fa3cc8d56556", "tags": [ { "scoreId": "7d21428814c748f2951d0203809c7783", "labelId": "86b7603f5b794760a13a30eff486638e", "id": "2e9029b50b95408fa7c5469c16436487", "labelName": "不礼貌" }, { "scoreId": "7d21428814c748f2951d0203809c7783", "labelId": "f7dc552f6e334f0d9d43bfdd74fa575b", "id": "c045361087e6434b98808184cc223f33", "labelName": "没解决问题" } ] } ], "txtFlag": 1, "scoreFlag": 0, "tempDescribe": "系统默认模板", "isQuestionFlag": 1, "isDefaultGuide": 1, "defaultType": 1, "companyId": "83c60fd9d4e6408f8a05b36a121098e5", "isDefault": 1, "buttonDesc": "asdefgrthysdfghdfdffbgggb", "createTime": 1663223185, "name": "默认评价模板", "defaultQuestionFlag": 1, "id": "bcec32d336434a89a2a8fa3cc8d56556", "isDefaultButton": 0, "status": 1 }, "flag": 3, "isEvalution": 0, "isOpen": 1, "startType": 0, "time": 1693422534000, "timeStr": "2023-08-31 03:08:54" }, { "content": "<p>fafd</p>", "fileList": [ { "companyId": "629e668eefd340dd96361a4d99815f33", "createServiceId": "22a59cdd999245f09c489bc682392a65", "createTime": 1693422515, "dealLogId": "607a58495ab942589d68dfa1c6e191ef", "fileFrom": 1, "fileId": "eb45c964ae7e4d4f835b60384ffd12aa", "fileName": "20180103195745.png", "fileType": "png", "fileUrl": "https://sobot-test.oss-cn-beijing.aliyuncs.com/chatres/629e668eefd340dd96361a4d99815f33/ticket/20230831/a6b2c7361a3e4c0e8c195d7fec543f0e/20180103195745_1693422512320.png", "ticketId": "dc495d970a7a4c5bbbfd82cc95327e37" } ], "flag": 1, "isOpen": 0, "time": 1693422515000, "timeStr": "2023-08-31 03:08:35" } ], "retCode": "000000" }
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本文档使用易文档编写, 更新时间: 2023-08-31 04:11